When a guest needs help at the ordering screen, they can call a staff member. The guest chooses what they need help with: Keg is empty, Visual 18+ check or Assistance.
After confirmation, staff receive an alert that someone needs to go to the guest.
Below you'll read how to sign up as a staff member to receive these requests.
Step 1. Open your user
In the top right, click your avatar (the two letters) and click My user.
Step 2. Go to the Notifications card
Scroll to the Notifications card.
Step 3. Choose your channel
Under Support request, tick the channel(s) through which you want to receive an alert: Mail, Telegram, or both.
Step 4. Enter your Telegram ID (optional)
If you choose Telegram, enter an ID. This can be the ID of a group chat or your personal ID.
A group chat with colleagues is often handier than a personal ID. Everyone in the group sees the request come in at the same time, so someone can respond more quickly. On top of that, colleagues in the group can immediately indicate who's going to the guest, so not everyone heads over at once and no request gets left unanswered.
Doesn't your colleague have an account yet? Then have a look at how to invite a team member so they can receive notifications from the POS too.